Tip 1: Don't go too fast. Recognize it can take several years to build a high-performance company. Tip 2: Get back to putting the customer first. As simple as that sounds, companies take it for granted. Tip 3: Don't let your sales force take no for an answer. They should tell clients: 'Talk to my… More »
My Notes — Teaching
Commanding Heights: The Battle for the World Economy
Rarely have I seen such a powerful documentary about how ideas shape the world. The film traces the ideas that shaped macro-economic policy making over the course of the 20th century. The film will be eye-opening for people who know very little how economic policy powerfully effects the welfare of societies all over the world.… More »
January 24, 2005 · Management Teaching
What Companies do to Make Life Easier for Their Employees
The WSJ in today’s report on leadership published an interesting article on what kind of perks companies provide to boost the morale of people and to make work life easier. “Fun perks didn’t end with the dot-com bust. They just changed,” reports Jennifer Saranow.
Read the full article on WSJ.com.
January 20, 2005 · Psychology Teaching
Four More Years of Happiness
Harvard pychology professor Daniel Gilbert predicts that most democrats will not be depressed during the next four years of George Bush. Here is the rationale that he offers in today’s New York Times: Research suggests that human beings have a remarkable ability to manufacture happiness. For example, when people in experiments are randomly awarded one of two equally valuable prizes, they quickly come to believe that the prize they won was more valuable than the prize they lost. They are often so surprised by their apparent good fortune that they refuse to believe the prize was awarded randomly, and they are generally unwilling to swap their prizes even when the experimenter offers to sweeten the deal with a little extra cash.
Malcom Gladwell’s Book “Blink” is out!
In my introductory management class I discuss the how cognitive heuristics (rules of thump) help us navigate our complex daily lives and make decisions before it is too late. Malcom Glawell new book describes this quick decision-making capability with many examples. I will review the book during the next couple of months, but in the… More »
January 11, 2005 · Psychology Teaching
Gladwell and Surowiecki Debate How Good Decisions are made
Galdwell and Surowiecki have a new books coming out concerned with good decision making. I am presently reading Surowieki’s The Wisdom of Crowds and have Blink on my reading list. You can read a debate they both had about their books in Slate
December 22, 2004 · Psychology Teaching
Experience Gestalt Pictures
My former student John Tsau forwarded me some other examples of pictures that can be seen in different ways. What we can see is to a large extent conditioned what we expect to see in the world in the first place…
The Tipping Point
Defining that precise moment when a trend becomes a trend, Malcolm Gladwell probes the surface of everyday occurrences to reveal some surprising dynamics behind explosive social changes. He examines the power of word-of-mouth and explores how very small changes can directly affect popularity. Perceptive and imaginative, The Tipping Point is a groundbreaking book destined to… More »