1. Be patient. 2. Focus on building relationships. 3. Get the right people and invest in them. 4. Have a high level of cultural sensitivity and awareness. 5. Diversify across Asian markets as the risks are higher. 6. Build a regional model with a distinct platform that can handle all different tax and regulatory environments.… More »
My Notes — Teaching
April 17, 2011 · Management Teaching
CEO Q&A: Ned Montarello
What is your number one tip for managing people? Honest and open dialogue, synergise personal and company goals, position these around a framework to measure success, then let them get on with it. What is your number one tip for managing business? Recognise your strengths and weakness then surround yourself with key people whose skill… More »
September 18, 2010 · Management Teaching
CEO Q&A: Skander Malcolm
What is your number one tip for managing people? People do things for their reasons, not yours. Listen. Connect. Inspire (stretch). What is the best piece of advice you've ever received? It's hard to decide between my first boss's advice, "You are less than half as smart as you think you are", which set me… More »
New Management Focus: Invest in Relationships!
Designing an organization requires making a million decisions both large (e.g. picking a strategy) and small (e.g. picking out paper for the PC printer). It is easy to get lost in the trivial instead of focusing on getting the critical elements right. In my courses, I try to present ideas and frameworks that help identify what is important. At the recent Academy of Management Conference in Montreal I came across a phrase that was new to me. In my view, it crystallizes what managers need to do to design an organization that is able to respond to all the unexpected events that invariably occur in the life of an organization:
You Don’t Have to Pay Employees More Than the Competition to Keep Them Happy
Returning to Chicago for the first time in three years, I went to two of my favorite restaurants. In one, Lulu’s, most of the waitresses and busboys I had seen three years ago were still there. In the other, I recognized no one except for the owner. So I asked the owner of Lulu’s if… More »
July 2, 2010 · Psychology Teaching
The Wrong Stuff Blog
We seem to have a built-in tendency to want to learn from successful people and pay little attention to failures. We also have a hard time admitting mistakes. In fact, what dintinguihses mature and, dare I say, clever, indivdiuals is precisely that they can admit mistakes and learn from them. Kathryn Schulz, who is about… More »
May 3, 2010 · Management Teaching
CEO Q&A: Greg Bourke
What is your number one tip for managing people?
Be empathetic: When you understand the issues that constrain staff from doing their job you will usually identify bigger issues in the organization.
Is there a lesson you have never forogotten?
Progress is not perfection.
From BRW, April 29-June 2, 2010, p. 12.